Policy

24 Hour Appointment Cancellation/Rescheduling Policy

Stylists have a 24 hour cancellation/rescheduling policy. If you cancel or change your appointment with less than 24 hours notice, you may be charged a $50 fee or more determined by your stylists based on your service. This policy is in place out of respect for our stylists and clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot. We may ask you 50% deposit prior to next appointment. 
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“NO-SHOWS”

Non-cancellations or “NO-SHOWS” may be charged 100% of the original service booked to be paid to your stylist at your next scheduled visit.  In the event you miss two  appointments without contacting the salon, you will be unable to schedule future appointments.  However, you may be considered as a walk-in. For the first time customers, Thank you for understanding. 
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Late Policy

We understand "life happens". If for any reason you are expecting to be late by 15 minutes or more to your scheduled appointment, please call us! We work very hard to schedule the right amount of time for each service.  Accommodating late guests is often impossible without disrupting every other guest scheduled that day.  Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day.
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Perm

Please note that before making an appointment for Perm service, you may need a sit-down consultation with our stylists. The consultation will be free of charge.
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​Confirmation Email or Text

As a courtesy, we make every effort to notify you of your appointment date and time.  We will send the appointment reminder your service two days prior to your appointment by email or/and by text if we have your email or cell phone number on file.  However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
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Security Deposit Policy for New/Inactive (6months +)/International (no US cell number) Clients 

We may ask you 50% Security Deposit per person must be paid online at the time of booking to secure an appointment takes longer than 2 hours. If a deposit is NOT paid at latest two days before your appointment, we have the right to cancel the booking. No security deposit is required for existing clients however our cancellation policies will apply.
*100% Deposits will be returned when the appointment is canceled at least two days before your appointment.
**Deposits will NOT be returned if you cancel the appointment on the same day or miss the appointment.

Why do we require a security deposit?
Due to the high demand of bookings we need to guarantee clients will show up on the day of their appointment.

Is the deposit used towards my visit?
Yes. Your security deposit will be used towards your services on the day of your appointment.

Service Satisfaction (Except Cezanne Keratin)

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within one week of the original service and that the redo be scheduled within ten days of the original service with the same stylist who provided the service. However, in the case that the original stylist has no time available, or if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician. Please note, services received by apprentices are not guaranteed. Our salon stylists will not provide you with a redo for an apprentice service. You must schedule the redo with the apprentice who originally provided you with the service.
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Hair Product Return Policy

We will only issue a full refund on hair products returned and unused within 7 days of purchase.
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​GIFT CARDS

NO refunds will be given for gift card purchases.
Gift Certificates are not redeemable for Cash.
​Will expire in one year after the purchase date.
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